Refund policy

Return and Exchange Policy

Thank you for shopping at The Potli Ghar. We strive to provide you with high-quality products and excellent customer service. Please read our return and exchange policy carefully before making a purchase.

1. Returns and Exchanges:

a. Our return and exchange policy is applicable only to products that are found to be defective or damaged. We take full responsibility for such cases and will gladly provide a replacement product at no additional cost.

b. If you receive a product with a defect or damage, we kindly ask that you contact our customer support team on +91 8928190224 | +91 9967801981 within 24 hours of receiving the product to initiate the exchange process. In order to assist you efficiently, we request evidence of the defect or damage, such as clear photographs an a video documenting the parcel's opening.

c. To ensure a smooth return or exchange process, please make sure to return the product in its original packaging, including all accessories and documentation provided with the original shipment. This will help us facilitate the necessary actions promptly and efficiently.

2. Defective or Damaged Products:

a. If you receive a defective or damaged product, please contact our customer support team at +91 8928190224 | +91 9967801981 immediately. We will guide you through the return process and provide instructions for the replacement.

b. In the case of a defective or damaged product, we will cover all shipping costs associated with the return and replacement.

c. Please note that we reserve the right to inspect the returned product to verify the reported defect or damage. If it is determined that the defect or damage was caused by improper use, negligence, or other factors not covered by our policy, the return may be rejected.

3. Return Procedure:

a. Being a small brand, we can't really afford returns as every order takes in a team effort and time to be delivered. Therefore, we request you to be completely sure before you place an order with us.

4. Contact Information:

If you have any questions, concerns, or require further assistance regarding our return and exchange policy, please contact our customer support team at +91 8928190224 | +91 9967801981