Shipping policy
Shipping Policy
Thank you for choosing The Potli Ghar! This shipping policy outlines important information regarding the shipping and delivery of your orders. Please read this policy carefully before placing an order.
1. Order Processing:
a. Once your order is received, we will process it within 1 - 2 business days. Please note that processing time may vary depending on the availability of the product(s) and any customisation options selected.
b. In some cases, we may require additional verification or information to process your order. If this is necessary, we will contact you via the provided email address or phone number. Failure to respond within a reasonable timeframe may result in a delay or cancellation of your order.
2. Shipping Methods and Timeframes:
a. We offer various shipping methods to cater to your needs. Your order usually gets delivered within 3 - 5 business days. We also offer Express Shipping on request.
b. Please note that delivery timeframes are approximate and may vary depending on factors such as the destination, carrier delays, customs clearance, and unforeseen circumstances. We are not liable for any delays caused by external factors beyond our control.
3. Shipping Rates:
a. We wholeheartedly offer free standard shipping. However for express shipping the charges are applied considering the distance and the weight of the parcel.
4. International Shipping:
a. We offer international shipping to select countries for bulk orders only. Please connect with us on whatsapp | instagram | email to discuss it further.
b. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.
5. Order Tracking:
a. Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your delivery.
b. If you have any issues or concerns regarding the tracking of your order, please contact our customer support team on whatsapp | instagram | email for assistance.
6. Order Modifications:
a. If you need to modify your order, please contact us as soon as possible. We will make every effort to accommodate your request, but please note that once an order has been shipped, modifications won't be possible.
7. Damaged or Lost Packages:
a. We take utmost care in packaging and shipping your orders. However, in the rare event that your package arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our ability.
8. Returns and Exchanges:
a. For information on returns and exchanges, please refer to our separate Returns and Exchanges Policy.
9. Contact Information:
If you have any questions, concerns, or require further assistance regarding our shipping policy, please contact our customer support team at +91 8928190224 | +91 9967801981